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Shipping & Returns

 

30-Day Money Back Guarantee

 

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.

 

Our Return Policy

 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

 

Shipping,we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.



 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.   Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.

 

Please note that to be eligible for return, items must be in their original purchase condition with all tags attached, include all product documentation, and shipped within 30 days. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 201 867-1744. Please retain all packing materials unless instructed otherwise by St. Jude Jewelry. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. St. Jude Jewelry will not be responsible for lost or damaged returned shipments. 

 

We are not responsible for lost or stolen articles.

 

Non-Refundable Items

 

Engraved jewelry and special order items other than rings may not be returned.

 

 

 

Credits to Your Charge Card

 

Credit card purchases and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that St. Jude Jewelry has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.

 

Cancel or Change an Order

 

If you would like to change or cancel an order please call a St. Jude Jewelry Consultant at 201-867-1744.  We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.



 

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